Browser softphone
Mic selection, keypad, mute, live timer and connection state — no desk phone, no installs.
Internal tool — agency setters only
Local calls.
Better conversations.
Pickup.ai is the private calling desk for our setting team. Dial from the browser, ring through with a caller ID that matches the lead's area code, and hand every recording straight to coaching.
Sign in to the deskAccess is provisioned by an admin.
Local presence
Matches the lead's NANP area code to a Twilio number you own. Deterministic, never random rotation.
Consent-first recording
A configurable announcement runs before every recorded call, with an acknowledgement step for setters.
Coaching desk
Searchable recordings with dispositions, notes and coaching comments for every conversation.
Recording laws vary by jurisdiction. Pickup.ai announces recording on every call by default — admins configure the script and consent mode in Settings.